topic Re: Not authorised to manage via mysky in Mobile Apps & Websites

Not authorised to manage via mysky

Neeniej9 — Wed, 01 Apr 2026 15:13:26 GMT

Can someone escalate for me

I am not been able to use the MySky App to manage my mobile account

Everytime I log in to my account on the app I get "your account is not authorised for the MySky app". nobody at sky can help

Re: Not authorised to manage via mysky

caesarome — Wed, 01 Apr 2026 18:29:52 GMT

@Neeniej9

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Not authorised to manage via mysky

LJB-C — Wed, 01 Apr 2026 18:40:57 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Not authorised to manage via mysky

Neeniej9 — Fri, 03 Apr 2026 09:14:41 GMT

I can't see the chat bubble

Re: Not authorised to manage via mysky

J_ham — Fri, 03 Apr 2026 09:23:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Not authorised to manage via mysky

Neeniej9 — Fri, 03 Apr 2026 09:28:15 GMT

ah I see it thanks for helping