topic App won’t link to post code in Mobile Apps & Websites

App won’t link to post code

AngiRim72 — Mon, 30 Mar 2026 19:26:40 GMT

Unable to log into app. Tried resetting password but app won't recognise my post code to link to my account

Re: App won’t link to post code

caesarome — Mon, 30 Mar 2026 21:24:38 GMT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: App won’t link to post code

Brill+Gill — Tue, 31 Mar 2026 07:48:23 GMT

Thanks for escalating this @caesarome. We’ve sent @AngiRim72 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.