topic Re: update in Mobile Apps & Websites

update

sokamundo — Fri, 27 Mar 2026 08:58:38 GMT

On recomendation from Apple i bought a new pad, used the Cloud to tranfer and now can't open FB or Messenger apps on it. I spont an hour and a half with Apple support in which all tests were carried out and his conclusion was it must be the ISP . I have what he did on an email.

Re: update

Mark39 — Fri, 27 Mar 2026 10:08:42 GMT

@sokamundo is Sky your ISP, then?

Re: update

caesarome — Fri, 27 Mar 2026 10:13:54 GMT

@sokamundo

I presume Sky is your ISP which is why you have posted here because if it is then check your broadband shield settings as it might need lowering.

You can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: update

sokamundo — Fri, 27 Mar 2026 10:26:05 GMT

Thanks that what the chap from Apple said