topic Re: Disney+ in Mobile Apps & Websites

Disney+

Jules-884 — Fri, 20 Dec 2024 18:34:16 GMT

I tried joining Disney via Sky, payment has gone out of my bank of £8.99.
I go into the log in page. Enter my email. I then get emailed a one-time code, which I enter.
It then says 'complete subscription' which I click on, then it goes straight back into the log in page. I've done this about 7 times and I still have no access.

Re: Disney+

Tom-W19 — Sat, 21 Dec 2024 16:36:54 GMT

Hi @Jules-884

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+

Addie15 — Mon, 23 Dec 2024 16:40:04 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Disney+

Jules-884 — Wed, 25 Dec 2024 06:50:14 GMT

Sorry your message went into my junk folder and I've only just seen it. I spoke to someone from Sky and they cancelled Disney+ on my Sky so I got Disney+ direct with Disney in the end

Although since that I've received a message from sky that I'm on Disney so I need to check this

Re: Disney+

DavidJ78 — Sat, 14 Mar 2026 15:41:31 GMT

Same. How did you resolve this? Having same issue 😞