topic Re: MySky login in Mobile Apps & Websites

MySky login

TimLiggins — Fri, 06 Mar 2026 11:16:44 GMT

For over 6 months I have been unable to access my account in MySky. I get the message that my account is not authorised to access the app. I have spent 3 hours of my life on the phone being passed from person to person with no result, I raised a complaint in October 2025 with no result. Several emails have gone unanswered. I want to order an additional minibox, but when I try I get transferred to the app that I can't login to!

Re: MySky login

caesarome — Fri, 06 Mar 2026 13:19:10 GMT

@TimLiggins

On the device you have the app installed on are you also running a VPN because if you are then try disabling it to see if the app then allows you to login.

Re: MySky login

TimLiggins — Fri, 06 Mar 2026 13:22:28 GMT

No VPN and same problem on 3 different devices.

Re: MySky login

caesarome — Fri, 06 Mar 2026 13:26:09 GMT

@TimLiggins

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: MySky login

LauraMac38 — Fri, 06 Mar 2026 14:20:27 GMT

Hi @caesarome , thanks for escalating this. We’ve sent @TimLiggins an invite to chat.

Re: MySky login

Jocelyn92 — Mon, 09 Mar 2026 16:54:49 GMT

I am having the same issues as described above!

Re: MySky login

Brill+Gill — Mon, 09 Mar 2026 16:57:24 GMT

Hi @Jocelyn92, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: MySky login

TimLiggins — Mon, 09 Mar 2026 20:15:18 GMT

And. now when I set a programme to record on Sky Go it doesn't. Two programmes so far since Sunday!