topic Re: My Sky app doesnt load after front page in Mobile Apps & Websites

My Sky app doesnt load after front page

velikot — Fri, 20 Feb 2026 15:06:56 GMT

My Sky app won't load anything after initial front page. Have similar expereince on iPad and also on Samsung phone. Uninstalled and installed app numerous times. Performed clear cache. Done soft resets on both devices. Still nothing.

Re: My Sky app doesnt load after front page

ItWasAllMichele — Sat, 21 Feb 2026 13:38:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: My Sky app doesnt load after front page

Boingalot — Sun, 22 Feb 2026 15:50:06 GMT

Got similar problem myself on my Samsung. Been going round in circles trying to sort it.

Re: My Sky app doesnt load after front page

velikot — Tue, 24 Feb 2026 08:51:42 GMT

Hi still no resolution. No contact by Sky. Appalling customer service.