topic Can’t get past postcode section on mysky app it says there’s an error in Mobile Apps & Websites https://helpforum.sky.com/t5/Mobile-Apps-Websites/Can-t-get-past-postcode-section-on-mysky-app-it-says-there-s-an-error/m-p/5206572#M22528 <P>I had ordered my new wifi today and i need the mysky app to view bills etc.&nbsp;</P><P>&nbsp;</P><P>I login with email and password and then it asks me for my postcode but just keeps saying there in an error.</P><P>&nbsp;</P><P>I have tried deleting the app and redownloading, putting the postcode in differently like with a space and without and nothing will work</P> Fri, 06 Feb 2026 12:25:36 GMT Lauren_Pincott_ 2026-02-06T12:25:36Z Can’t get past postcode section on mysky app it says there’s an error https://helpforum.sky.com/t5/Mobile-Apps-Websites/Can-t-get-past-postcode-section-on-mysky-app-it-says-there-s-an-error/m-p/5206572#M22528 <P>I had ordered my new wifi today and i need the mysky app to view bills etc.&nbsp;</P><P>&nbsp;</P><P>I login with email and password and then it asks me for my postcode but just keeps saying there in an error.</P><P>&nbsp;</P><P>I have tried deleting the app and redownloading, putting the postcode in differently like with a space and without and nothing will work</P> Fri, 06 Feb 2026 12:25:36 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Can-t-get-past-postcode-section-on-mysky-app-it-says-there-s-an-error/m-p/5206572#M22528 Lauren_Pincott_ 2026-02-06T12:25:36Z Re: Can’t get past postcode section on mysky app it says there’s an error https://helpforum.sky.com/t5/Mobile-Apps-Websites/Can-t-get-past-postcode-section-on-mysky-app-it-says-there-s-an-error/m-p/5206672#M22531 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4609947">@Lauren_Pincott_</a>&nbsp;</P> <P>Are you a current Sky TV customer or are you new to them ?</P> Fri, 06 Feb 2026 13:44:28 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Can-t-get-past-postcode-section-on-mysky-app-it-says-there-s-an-error/m-p/5206672#M22531 caesarome 2026-02-06T13:44:28Z Re: Can’t get past postcode section on mysky app it says there’s an error https://helpforum.sky.com/t5/Mobile-Apps-Websites/Can-t-get-past-postcode-section-on-mysky-app-it-says-there-s-an-error/m-p/5206685#M22532 <P>New to them.&nbsp;</P><P>&nbsp;</P><P>Purchased broadband today&nbsp;</P> Fri, 06 Feb 2026 13:53:38 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Can-t-get-past-postcode-section-on-mysky-app-it-says-there-s-an-error/m-p/5206685#M22532 Lauren_Pincott_ 2026-02-06T13:53:38Z