topic Re: My Sky app not loading on iPad in Mobile Apps & Websites

My Sky app not loading on iPad

Sue1851 — Sat, 01 Nov 2025 13:03:24 GMT

My Sky app on my iPad won't load - just keeps buffering

I've tried deleting the app & reloading it & switching off my iPad & turning back on & still won't load just buffering

My Sky app is working on my iPhone

so any ideas

Re: My Sky app not loading on iPad

caesarome — Sat, 01 Nov 2025 13:20:09 GMT

@Sue1851

If you are on a Wi-Fi connection then try rebooting your broadband hub at the mains.

Re: My Sky app not loading on iPad

Sue1851 — Sat, 01 Nov 2025 13:43:59 GMT

Didn't work

as I said it's working on iPhone but not on my iPad

Re: My Sky app not loading on iPad

caesarome — Sat, 01 Nov 2025 13:49:10 GMT

On your iPad are you using anything like a VPN or the private relay function ?

Re: My Sky app not loading on iPad

Sue1851 — Sat, 01 Nov 2025 14:01:49 GMT

Sorry don't understand how do I know if I'm using vpn

Re: My Sky app not loading on iPad

Sue1851 — Sat, 01 Nov 2025 14:34:19 GMT

Just checked - not using either

Re: My Sky app not loading on iPad

A25 — Sun, 02 Nov 2025 09:04:58 GMT

I have the same issue. My sky app working on iPhone but not working on iPad. All other apps working on iPad. It must be a sky app issue because I have done nothing to my iPad.

Re: My Sky app not loading on iPad

A25 — Sun, 02 Nov 2025 11:41:57 GMT

Update on iPad/my sky not working. Spoke with technical support. Having deleted app and reloaded , still not working.

Told to delete app from iPad and wait for next version of the app. I can access my information via the sky.com website, so MySky app deleted from iPad. Will use phone and sky website on iPad until further notice.

Re: My Sky app not loading on iPad

Norbertdumelow — Mon, 03 Nov 2025 20:51:34 GMT

My sky does not work on my iPad

Re: My Sky app not loading on iPad

Betsy276 — Wed, 05 Nov 2025 00:28:28 GMT

I have same problem, my sky just keeps buffering on iPad but works ok on iphone.

Re: My Sky app not loading on iPad

Riversidesw — Thu, 06 Nov 2025 14:56:10 GMT

Same issue, Mysky just has a spinning wheel on my iPad , have tried all the recommended actions, no joy. Sky Go is working fine

Re: My Sky app not loading on iPad

NilocW — Fri, 07 Nov 2025 19:44:37 GMT

Same here. My Sky not working on iPad, just spinning! Works fine on my Android mobile. Sky Go working okay on iPad and mobile.

Re: My Sky app not loading on iPad

GARIOCHESTHER — Sat, 08 Nov 2025 15:41:52 GMT

Same issue deleted app restarted app just buffers

MySky

Rose27 — Sun, 09 Nov 2025 13:19:18 GMT

MySky app on my iPad is not opening up

Re: My Sky app not loading on iPad

JJ393 — Sun, 16 Nov 2025 15:35:18 GMT

Would I be correct in saying that your iPad operating system is iOS 17.7.10 or older and your phone is 18 or newer

Re: My Sky app not loading on iPad

Betsy276 — Sun, 16 Nov 2025 15:48:12 GMT

T hats correct

Re: My Sky app not loading on iPad

Betsy276 — Sun, 16 Nov 2025 15:50:12 GMT

Meant to say correct for iPad- phone is iPhone SE 3 generation

Re: My Sky app not loading on iPad

JJ393 — Sun, 16 Nov 2025 17:14:52 GMT

To establish your iOS system for your phone, go into settings, then general, then about. In about you will find the operating system. If it's 18 or above it will work if it's 17.7.10 or below it should not work but if it does I will be baffled.

Re: My Sky app not loading on iPad

Sue1851 — Sun, 16 Nov 2025 17:19:02 GMT

My iPad is 18.7.2 & app is still not working on iPad

Re: My Sky app not loading on iPad

JJ393 — Mon, 17 Nov 2025 10:00:37 GMT

The latest MySky app does not work on Apple devices with an iOS of 17:7:10 or older and Sky are looking for a solution. However, as your device is iOS 18 then this should work suggesting that something within your operating system requires adjustment.

you state that you have no VPN or other external security apps and all basic troubleshooting techniques such as disconnecting your router and deleting the MySky app etc. have been tried and failed. I recommend that you contact Apple technical [Removed] rather than Sky technical. You will find them helpful and if all else fails they will connect to your iPad and solve the issue. Even if your device was not purchased from Apple they should provide free of charge help as it is their device which appears to be causing the problem.

[Moderator note: Removed third-party contact details.]