topic Re: Paramount + Unable to verify your account in Mobile Apps & Websites

Paramount + Unable to verify your account

Sam+Robbo — Wed, 14 Jan 2026 21:53:06 GMT

I have recently signed up for Paramount + using my Sky Q box. Once I first signed up, it automatically logged in, however ever since on the app and every other device I cannot log in with my details. It says "Unable to verify your account. Please check your information and try again"

My details are correct so this is really frustrating. Can someone help please?

Re: Paramount + Unable to verify your account

caesarome — Wed, 14 Jan 2026 22:07:25 GMT

@Sam+Robbo wrote:

I have recently signed up for Paramount + using my Sky Q box.

@Sam+Robbo

Does doing this allow you to access Paramount+ on other devices ?

Re: Paramount + Unable to verify your account

Sam+Robbo — Wed, 14 Jan 2026 22:35:21 GMT

No, I can't sign in on any devices, despite having correct details.

Re: Paramount + Unable to verify your account

Degs3 — Fri, 16 Jan 2026 21:18:21 GMT

Having the exact same issue, so annoying!

Re: Paramount + Unable to verify your account

Sam+Robbo — Sun, 25 Jan 2026 12:00:32 GMT

Ive rang up and they said it's a general issue that they're trying to resolve. This was the start of the week and it still does not work. Not happy when I am paying for this.

Re: Paramount + Unable to verify your account

S+Robertson — Sat, 31 Jan 2026 13:33:35 GMT

Same problem won't verify account, I updated my package to get a cheaper deal but since i have ive not been able to access paramount plus, it wont activate now been like this for 2 weeks and sky still not resolved problem, I'm hoping they will be taking some monies off my bill but I won't hold my breath, maybe better off cancelling contract with sky go to virgin which is cheaper and pay £4.99 p/month instead

Re: Paramount + Unable to verify your account

Mrs+b123 — Sun, 01 Feb 2026 06:27:45 GMT

Hi I've had same issue. I used the my sky app to look at TV issues. Going through that and clicking on sky tv app, then paramount + it takes you to a check my verification page. Go in tha it clicks through and authenticates your subscription. I then reloaded tv app and it came straight on. Hope this helps.

Re: Paramount + Unable to verify your account

S+Robertson — Sun, 01 Feb 2026 10:07:46 GMT

Thanks for feed back but I've tried every thing on "My sky" also spoke to sky directly and they don't seem to know how to do anything but read a script before them, I've also talked to paramount who tell me sky is not registered to my account so at this point I'm no further ahead over 2 weeks of daily calls.

Re: Paramount + Unable to verify your account

Mrs+b123 — Sun, 01 Feb 2026 16:08:25 GMT

So sorry to hear that. I went in My Sky app. Then the TV button.

then scrolled down to Get Help button press that

then scroll to sky tv apps

Then press on paramount + button

That then said "activate account"

that worked.
hopefully this is clearer and step by step for you - good luck

Re: Paramount + Unable to verify your account

S+Robertson — Sun, 01 Feb 2026 16:37:27 GMT

Well I've spoken to a sky technical advisor today and the problem seems to have happened when I swapped back to sky q box "that's there excuse anyway" 🤔 so I have to contact paramount directly and ask them to unlink my email address from my account then when I activate using my sky TV box it will allow me to access paramount+, I will keep you updated if this works.