topic Re: Sky app in Mobile Apps & Websites

Sky app

Mo124 — Sat, 31 Jan 2026 01:50:52 GMT

Hello

for the past few months I have been unable to log into My Sky App

it keeps telling me it needs to find my account, asks for my post code and then asks how I paid for Sky Glass

i do not have Sky Glass - but it won't let me go any further ??? Any ideas ??

Re: Sky app

caesarome — Sat, 31 Jan 2026 05:34:30 GMT

@Mo124

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky app

Brill+Gill — Sat, 31 Jan 2026 09:03:03 GMT

Hi @caesarome, thanks for escalating this. We’ve sent @Mo124 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky app

Mo124 — Sat, 31 Jan 2026 13:43:28 GMT

Ok so I was talking to someone called Carol earlier about my problem not being able to access MySky app . She asked me to delete app from my devices, shut them down for a minute and then reinstall. Now I've lost the thread of the conversation !!! How do I get back to it ?