topic Re: Sky app. in Mobile Apps & Websites

Sky app.

Tartanchick — Mon, 26 Jan 2026 20:30:50 GMT

Iss anyone else having issues with the sky app not recognising your account, having to keep trying to log in but seems to be on a loop of there is already an account but not showing any details? Ive tried to uninstall the app but still having the sane issue along with online.

Re: Sky app.

Yoghurt — Mon, 26 Jan 2026 21:39:41 GMT

@Tartanchick App is glitchy from time to time but it sorts itself out

Re: Sky app.

Tartanchick — Mon, 26 Jan 2026 21:42:09 GMT

Thanks Sarah, let's hope so as I need to track an order 🤞

Re: Sky app.

Catbert — Wed, 28 Jan 2026 13:39:30 GMT

Yes, I have been trying to see my account details for weeks. I can get in my account but not see my details. If I ask for help no one "is available at the moment". Very frustrating.

Re: Sky app.

caesarome — Wed, 28 Jan 2026 13:48:54 GMT

@Catbert wrote:

Yes, I have been trying to see my account details for weeks. I can get in my account but not see my details.

@Catbert

Are you seeing a blank screen ?

Re: Sky app.

Catbert — Wed, 28 Jan 2026 15:13:56 GMT

No, it simply says:

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Re: Sky app.

caesarome — Wed, 28 Jan 2026 16:14:54 GMT

@Catbert

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky app.

Catbert — Wed, 28 Jan 2026 16:20:36 GMT

Thank you. I get the same error message in that first link sadly.

Re: Sky app.

caesarome — Wed, 28 Jan 2026 16:39:10 GMT

@Catbert

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky app.

Yoghurt — Wed, 28 Jan 2026 18:45:14 GMT

@caesarome it seems to annoy loads of folk