topic Re: Mysky account not authorised in Mobile Apps & Websites

Mysky account not authorised

hanjpowell — Tue, 27 Jan 2026 05:48:40 GMT

For the past 6 months I have not been able to use the MySky App and therefore not been able to access the VIP rewards that I should be entitled to with my contract.

Everytime I log in to my account on the app I get "your account is not authorised for the MySky app". Have been contacting Sky for the last 6 months but no one seems to be able to help me and all my complaints just get closed before anyone resolves them.

Re: Mysky account not authorised

caesarome — Tue, 27 Jan 2026 10:18:16 GMT

@hanjpowell

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mysky account not authorised

Yoghurt — Tue, 27 Jan 2026 11:18:56 GMT

Seems to be a glitch

Re: Mysky account not authorised

Brill+Gill — Tue, 27 Jan 2026 11:21:48 GMT

Thanks for escalating this @caesarome. We’ve sent @hanjpowell an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.