topic Re: MySKY App not loading VIP in Mobile Apps & Websites

MySKY App not loading VIP

starling3 — Tue, 15 Apr 2025 12:20:06 GMT

Hi All

I am unable to access the VIP section on the MySky app to download my monthly Cinema Tickets - I have deleted & reinstalled the App etc but it just keeps looping round.

Does anyone know how else I can access my Cinema Tickets please?

I have also tried login in on the Computer etc but literally cannot get them!

Sammy

Re: MySKY App not loading VIP

caesarome — Tue, 15 Apr 2025 12:41:46 GMT

Is the rest of the app working without any issues so can you view the TV section and your bills ?

Re: MySKY App not loading VIP

starling3 — Tue, 15 Apr 2025 12:46:24 GMT

Hiya

yes, completely normal

its just the VIP tab not working

It just loops the following: 'welcome to Sky vip - find out more' then 'Join in' then 'View my rewards' which then returns me to the beginning again

Re: MySKY App not loading VIP

caesarome — Tue, 15 Apr 2025 12:58:44 GMT

@starling3

Have you checked to see if there are any updates available for it ?

Re: MySKY App not loading VIP

starling3 — Tue, 15 Apr 2025 13:41:00 GMT

Yes, nothing at all frustratingly

Re: MySKY App not loading VIP

SunshineLouise — Wed, 16 Apr 2025 17:09:56 GMT

I have had this problem, posted on here last month and still haven't resolved it. I cannot access any Sky VIP at all.

Sky VIP section not working

SunshineLouise — Wed, 16 Apr 2025 17:14:19 GMT

I posted earlier this month about the SKY VUE Cinema tickets not being available and now the whole SKY VIP area in the app isn't working. The app is updated, I am platinum tier, the vip section gives me the option to join in and just loops between 2 pages showing join in and accept.

earlier in the month when this happened I could access competitions ect from the bottom of the Home Screen but now this is even blank!

Can somebody from sky contact me to resolve this please as it's so frustrating. I pay for sky cinema and rarely watch anything, I have only used the Vue tickets once before and this month have had to buy tickets because of the app fault. Very frustrating when I pay Sky £158 a month!

Re: MySKY App not loading VIP

LACOSTE — Mon, 21 Apr 2025 03:23:38 GMT

This can sometimes occur if you have 2 accounts under one email. Meaning you have a new VIP that's active on one account but a ceased VIP on the older account. Both linked on the same email.

Look on this link, it tells you how you can unlink an old account: https://helpforum.sky.com/t5/Account-Billing/How-to-unlink-your-old-Sky-account/ba-p/3700776

If you manage that, you may need to re-link your existing account by simply signing in at: sky.com/signin and logging in then if it asks for postcode then fill that all in, then try VIP. If still not working then delete mysky app, restart phone and reinstall mysky app.

Hope this helps.

Re: MySKY App not loading VIP

SunshineLouise — Mon, 21 Apr 2025 10:27:24 GMT

No I only have one account on this email

Re: MySKY App not loading VIP

ianwo — Wed, 07 May 2025 16:29:03 GMT

I'm in exactly the same position, just keeps looping around. Have called and emailed sky who tell the same thing, delete app, reboot etc and then nothing apart from saying to call sky and around I go again, very frustrating....

Re: MySKY App not loading VIP

laura237 — Mon, 26 Jan 2026 11:40:39 GMT

FINALLY a fix! Thank you so much! I've had this problem for 2.5 years and sky have never been able to tell me what the issue was all that time! This has worked!

Re: MySKY App not loading VIP

Yoghurt — Mon, 26 Jan 2026 11:46:10 GMT

@laura237 So how did it get fixed?

Re: MySKY App not loading VIP

laura237 — Tue, 27 Jan 2026 15:37:47 GMT

The link that LACOSTE posted worked for me. I logged in and it said I had another ID linked to my account, pressed "unlink" and then checked the app and my VIP status was there with all the offers/rewards etc!