topic Re: Not getting confirmation when I win Sky VIP competitions in Mobile Apps & Websites

Not getting confirmation when I win Sky VIP competitions

Hey_whatsoever — Wed, 18 Dec 2024 18:12:35 GMT

Hi all. I enter Sky VIP competitions all the time and have been lucky to win a fair few.

I used to get emails to tell me if I had won. But for the last 6-8 months I haven't received those emails and because of this I've missed several events because by the time I've seen within the bookings section of the VIP app, the date has passed.

My email has stayed the same and I'm inputting it correctly in the competition entries. I hate missing out on these things and don't like the thought of the rewards going to waste like that. I'm never going to remember to check the app daily (as the cinema tickets especially give only a couple of days notice).

Anyone else had this problem and/or knows how to fix it?

Re: Not getting confirmation when I win Sky VIP competitions

SKY1992bf — Wed, 18 Dec 2024 18:40:19 GMT

@Hey_whatsoever Are you checking all email folders including junk spam etc

i entered a ballot the other day and the entry confirmation email went into the promotion label of my gmail account rather than primary so make sure you're checking all folders

Re: Not getting confirmation when I win Sky VIP competitions

Hey_whatsoever — Wed, 18 Dec 2024 18:42:10 GMT

Thanks for the reply - yes, I've been checking my spam folder every couple of days as some things do end up in there randomly even when that email address has landed in my normal inbox before. But definitely not in my spam box either.

Re: Not getting confirmation when I win Sky VIP competitions

StevL073 — Mon, 19 May 2025 16:39:31 GMT

Hi I have also just had this happen to me. Noticed that I had won a ballot for concert tickets but have never received an email so now it's too late to claim the tickets. This would ultimately be a problem as it says you need the winners email with you for the venue. I have checked all my spam/ junk email and nothing there either

Re: Not getting confirmation when I win Sky VIP competitions

Quaidy — Thu, 11 Sep 2025 13:38:30 GMT

I reported this a while ago and it's still happening. We won tickets to a local football match but no email received. I just have to keep checking My Tickets in the app.

Not sure what would happen if we win any of the prizes??

When we first starting entering Sky rewards I received an email when I won, no problem. Then it stopped all of a sudden

I've checked spam, checked my personal details and nothing has changed

Re: Not getting confirmation when I win Sky VIP competitions

Maxsmum19 — Wed, 21 Jan 2026 06:25:12 GMT

Now in 2026 and would seem the problem is happening again

Re: Not getting confirmation when I win Sky VIP competitions

Quaidy — Wed, 21 Jan 2026 06:59:51 GMT

It's never been any different for me. I stopped getting notifications when I first reported it. I haven't changed my email address. I've uninstall and reinstalled the app. I've tried typing in my email address completely from scratch instead of auto fill. I've checked my spam

Sky don't notify me and we missed out on quite a few tickets. I do receive emails from Sky about my account so it's not my email address that's the problem. We went from receiving emails when we had won anything to not receiving any overnight

Re: Not getting confirmation when I win Sky VIP competitions

Yoghurt — Thu, 22 Jan 2026 08:19:04 GMT

If you click on days out or cinema trips in the app and bookings you'll know if you've won or not

Re: Not getting confirmation when I win Sky VIP competitions

Maxsmum19 — Thu, 22 Jan 2026 08:48:10 GMT

Thanks for this response however I wouldn't have time to keep checking

I think what needs addressing is that sky need to take ownership of notifying people when they have won otherwise prizes will go to waste and customers will be disappointed which will reduce the amount of people showing interest in competitions

Re: Not getting confirmation when I win Sky VIP competitions

Yoghurt — Thu, 22 Jan 2026 08:51:31 GMT

@Maxsmum19 I keep waiting to win the big prizes almost 8 years and still trying 😁 but the bits I won so far have been good highland wildlife park the osmonds and Disney on ice

Re: Not getting confirmation when I win Sky VIP competitions

Quaidy — Thu, 22 Jan 2026 11:55:45 GMT

I agree, I do check in the bookings and that's how I found out we'd missed out on show tickets. I used to get an email informing us we'd won, and saying congratulations here's your tickets. Now I have to look in bookings, it changed overnight. Not sure a prize other than days out / sporting events would show up in bookings?

Re: Not getting confirmation when I win Sky VIP competitions

Yoghurt — Thu, 22 Jan 2026 13:51:58 GMT

@Quaidy Unsure how you find out if you win a big prize

Re: Not getting confirmation when I win Sky VIP competitions

TonyB54 — Tue, 03 Feb 2026 21:13:23 GMT

I have been a sky vip for years now a diamond vip but never won a thing. So it seems if I did win it's very unlikely I would get to know until it's too late.