topic Re: Can’t sign into my Sky App says account not authorised in Mobile Apps & Websites

Can’t sign into my Sky App says account not authorised

KimK87 — Tue, 16 Dec 2025 10:24:20 GMT

As above, for some reason I was signed out of my Sky app and now when I try to sign in it says my account is not authorised. I've been a Sky customer for 5 years so no idea why this is happening!

Re: Can’t sign into my Sky App says account not authorised

caesarome — Tue, 16 Dec 2025 10:53:48 GMT

@KimK87

If you are using a VPN try disabling it.

Re: Can’t sign into my Sky App says account not authorised

KimK87 — Tue, 16 Dec 2025 12:05:29 GMT

Hello,

I tried disabling but it still won't let me sign in 😞

Re: Can’t sign into my Sky App says account not authorised

caesarome — Tue, 16 Dec 2025 13:48:34 GMT

When you now try to sign in

what is happening ?

Re: Can’t sign into my Sky App says account not authorised

caesarome — Tue, 16 Dec 2025 13:50:12 GMT

When you now try to sign in what is happening ?

Re: Can’t sign into my Sky App says account not authorised

KimK87 — Tue, 16 Dec 2025 18:18:51 GMT

The same thing, still saying my account is not authorised

Re: Can’t sign into my Sky App says account not authorised

caesarome — Tue, 16 Dec 2025 18:26:54 GMT

I just noticed you said you tried disabling the VPN so is it actually turned off, if it is try rebooting the device the app is installed on.

Re: Can’t sign into my Sky App says account not authorised

FS408Marcus — Fri, 02 Jan 2026 22:18:33 GMT

I'm having the same problem had white screen and doing nothing so deleted and reinstalled app changed password now getting not authorised whats next we years customer

Re: Can’t sign into my Sky App says account not authorised

caesarome — Fri, 02 Jan 2026 22:27:21 GMT

@FS408Marcus

Are you using a VPN or if you are using an iphone or iPad are you using the private relay feature, if the answer is yes to either then disable it.

Re: Can’t sign into my Sky App says account not authorised

FS408Marcus — Fri, 02 Jan 2026 23:31:39 GMT

Not i phone only Android have checked vpn settings they are not on

Re: Can’t sign into my Sky App says account not authorised

Yoghurt — Fri, 16 Jan 2026 13:41:53 GMT

If that happens it's a glitch as I've had that too

Re: Can’t sign into my Sky App says account not authorised

Faye54 — Mon, 26 Jan 2026 16:57:40 GMT

Did you get any where with this

Re: Can’t sign into my Sky App says account not authorised

Yoghurt — Mon, 26 Jan 2026 17:12:55 GMT

@Faye54 It's a glitch loads of folk having issues touch wood. It's not happened to me in a while