topic Re: Sky VIP Rewards not working in Mobile Apps & Websites

Sky VIP Rewards not working

MICHELLE2025 — Sun, 07 Dec 2025 06:31:13 GMT

Trying to access sky vip rewards to claim and just get white screen and won't load.

Not had this before?

Re: Sky VIP Rewards not working

63johnw — Sun, 07 Dec 2025 06:49:21 GMT

Hi @MICHELLE2025 have you tried deleting and reinstalling the app ? If you are trying on WiFi then turn WiFi off and try on mobile data.

Re: Sky VIP Rewards not working

MICHELLE2025 — Sun, 07 Dec 2025 07:45:14 GMT

Thank you will try that 👍

Re: Sky VIP Rewards not working

Andrea2000 — Thu, 11 Dec 2025 14:36:26 GMT

I'm having the same issue.
For the last few months its been very intermitten, some times i can access every thing, other times not. But the last 2-3 weeks its gone worse and some sections i cant get onto at all and also just get the white screen.

It only seems to affect some sections of the App, not the whole thing. So for example today i can access the VIP lounge from the "rewards for you" menu (and anything else on that menu, all offers) but not from the "rewards on repeat" menu.
And currently cant access anything in the "rewards on repeat" or the "Epic experiences" at all.
Ive tried to log out and re-enter, ive tried removing the app and reinstalling, nothing has worked.
Its getting a bit frustrating when i have family memebers managing to get free tickets to lots of things this December, and i cant even get on especially as a Diamond customer.

Re: Sky VIP Rewards not working

LesL55 — Fri, 12 Dec 2025 01:27:16 GMT

I am exactly the same as you in trying to access the App , just the dreaded white screens. I am going to try logging out and deleting the App then reinstalling it . Not confident as others have tried without success. Hopefully Sky can step in if their App has a virus?

Re: Sky VIP Rewards not working

LesL55 — Fri, 12 Dec 2025 10:59:53 GMT

With further regard to the dreaded white screen (only) when using the Sky App .

I have tried logging ou and deleting the app ., Re-Installing did not help and I will esculate the incident to Sky Customer Service.

Re: Sky VIP Rewards not working

Lois16 — Thu, 15 Jan 2026 20:12:26 GMT

Has anyone found a way to sort this problem of accessing the sky vip app?

Re: Sky VIP Rewards not working

Yoghurt — Fri, 16 Jan 2026 11:42:04 GMT

@Lois16 Yes they've done an app update and it seems to be working now

Re: Sky VIP Rewards not working

Lois16 — Fri, 16 Jan 2026 12:24:00 GMT

@Yoghurt I have updated the app and then deleted and downloaded again but I'm still getting a white screen. Any other ideas?

Re: Sky VIP Rewards not working

Yoghurt — Fri, 16 Jan 2026 12:26:46 GMT

@Lois16 All I can suggest is phone sky

Re: Sky VIP Rewards not working

Lois16 — Fri, 16 Jan 2026 12:31:15 GMT

Thanks for replying @Yoghurt

Lois

Re: Sky VIP Rewards not working

Yoghurt — Fri, 16 Jan 2026 13:38:18 GMT

@Lois16 Happy to help customer's any time

Re: Sky VIP Rewards not working

Hopethisnameisnti — Fri, 30 Jan 2026 15:52:51 GMT

Did you have any luck when you phoned sky?

Re: Sky VIP Rewards not working

Minila — Fri, 27 Feb 2026 22:52:18 GMT

Still happening. Uninstalled deleted. Is the only way to get sorted to speak with sky?

Re: Sky VIP Rewards not working

karetaker — Tue, 28 Apr 2026 20:39:33 GMT

Problem I am having is when I click to activate the weekly treat I get a message telling me to use a smartphone to access coupons. I have an iphone16 pro. I have exhausted all my knowledge on this even switched back to a physical sim.

I also used a neighbours iPhone downloaded the app logged in and it works ok on their phone. Does anyone else have any ideas I can try.

Re: Sky VIP Rewards not working

Yoghurt — Wed, 29 Apr 2026 06:15:22 GMT

@karetaker If I were in your shoes I'd just get a smartphone and then I'd be able to access vip etc a smartphone can be cheap I get mine from sky all the time as I don't want the newer phone as more expensive I'm only £15 for iPhone 13

My sky and vip app

Nufcrulez — Wed, 29 Apr 2026 20:55:14 GMT

My sky app isn't working properly, it won't let me see my view basket,

When I go onto vip and then go to Vue cinema tickets it just won't load up,

Is anyone else having this problem.

Re: Sky VIP Rewards not working

karetaker — Thu, 30 Apr 2026 07:11:33 GMT

Clearly you did not read my post saying I have iPhone 16 pro

Unable to access VIP offers

catlady — Thu, 30 Apr 2026 07:52:54 GMT

I am Gold VIP MEMBER. There are offers in which i have interest. When i click the link button i get a blank page. The links appear broken.