topic Re: Issues entering VIP competitions in Mobile Apps & Websites

Issues entering VIP competitions

Lilaboc12 — Sat, 22 Nov 2025 08:39:59 GMT

When I try to enter competitions on the VIP app it tells me my email is already registered when I haven't entered that competition before so it doesn't let me enter. How do I correct this?

Re: Issues entering VIP competitions

caesarome — Sat, 22 Nov 2025 09:27:02 GMT

@Lilaboc12

Try using any other email address so you can get to the next page then change it back to your usual email before submitting.

Re: Issues entering VIP competitions

Lilaboc12 — Tue, 25 Nov 2025 20:21:40 GMT

Thanks I tried this but had no option to change back to my original email address. I have asked sky to look in to it and they responded by saying they have changed my account settings so will see whether the issue is resolved when I enter the next competition