https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5149987#M21744 <P>Looking at my latest statement I haven't got anything outstanding. Not sure what Sky Marketplace is&nbsp;</P> Mon, 24 Nov 2025 11:01:16 GMT ANorman79 2025-11-24T11:01:16Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5149395#M21740 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ANorman79_0-1763921162832.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/114649iFDCE77909EC5DA28/image-size/medium?v=v2&amp;px=400" role="button" title="ANorman79_0-1763921162832.png" alt="ANorman79_0-1763921162832.png" /></span></P><P>&nbsp;</P><P>The MySky app is showing a problem with my Sky Q, i haven`t got any service issues with my TV but i`m Guessing there is something wrong with the app/web page for my account as i`m getting this message appear when i`m looking to upgrade my phone.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ANorman79_1-1763921364548.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/114650i7A97B2A16DED6A46/image-size/medium?v=v2&amp;px=400" role="button" title="ANorman79_1-1763921364548.png" alt="ANorman79_1-1763921364548.png" /></span></P><P>I have tried speaking to Sky but haven`t been able to get any help with understanding the reason.</P> Sun, 23 Nov 2025 18:10:03 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5149395#M21740 ANorman79 2025-11-23T18:10:03Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5149469#M21742 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4543876">@ANorman79</a>&nbsp;</P> <P>Regarding the restricted message, do you use Sky Marketplace and is so are you up to date here so do you owe anything ?</P> Sun, 23 Nov 2025 19:27:20 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5149469#M21742 caesarome 2025-11-23T19:27:20Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5149987#M21744 <P>Looking at my latest statement I haven't got anything outstanding. Not sure what Sky Marketplace is&nbsp;</P> Mon, 24 Nov 2025 11:01:16 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5149987#M21744 ANorman79 2025-11-24T11:01:16Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5150147#M21747 <P>Only Sky can help with this but as always it might take a while for you get to someone who knows what this is about.</P> Mon, 24 Nov 2025 12:21:12 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app/m-p/5150147#M21747 caesarome 2025-11-24T12:21:12Z