topic Re: Sky Sports app in Mobile Apps & Websites

Sky Sports app

Tennis2000 — Sun, 12 Oct 2025 12:45:16 GMT

Hi I have multi screen and trying to watch multiple streams on my iPads through the sky sports app but I'm getting a message stating 'you're watching on the maximum number of devices'. I've never encountered this issue previously and have always been able to stream on as many devices as I can through the sky sports app. Also I watch a lot of tennis but until Friday the live streams were always available on the tennis home page but now I have to go to the watch option to access those streams. This may be a sky issue along with them limiting the amount of devices I'm able to watch streams on. Anyone having the same issue

Re: Sky Sports app

caesarome — Sun, 12 Oct 2025 15:15:57 GMT

@Tennis2000

How many devices are you streaming content on ?

Re: Sky Sports app

Tennis2000 — Sun, 12 Oct 2025 15:39:46 GMT

I've attempted to stream on 3 different devices concurrently but I'm only able to stream on 1 but this has only happened since Friday, I've contacted sky through live chat but didn't get any joy and the lady kept telling me to unplug my sky q box but it's only a Sky sports mobile app issue.

Re: Sky Sports app

caesarome — Sun, 12 Oct 2025 16:02:22 GMT

Do you see the same error if you use the Sky Go app on the same devices, if so have you made any changes to your TV package recently ?

Re: Sky Sports app

Tennis2000 — Sun, 12 Oct 2025 16:20:26 GMT

Hi the agent on live chat asked me the same question so i checked and im able to stream concurrently on the 3 devices on sky go app.
I've signed out of all 3 devices in the sky sports mobile app, tried different WiFi and nothing changes, it definitely seems to me to be a sky sports mobile app issue.
i renewed my current subscription in February but it's only since Friday that this has happened plus there's no live tennis streams on the actual tennis section and I can only,y access them through the watch section

Re: Sky Sports app

Tennis2000 — Sun, 12 Oct 2025 16:35:21 GMT

This is what I get

Re: Sky Sports app

caesarome — Sun, 12 Oct 2025 18:20:28 GMT

All we can suggest is that you try contacting Sky again and perhaps go via one of the social media links at the bottom of this page instead of calling them.

Re: Sky Sports app

Tennis2000 — Sun, 12 Oct 2025 18:28:17 GMT

Ok thanks, I'll give it a few days and if things are still the same I'll contact them

Re: Sky Sports app

Tennis2000 — Mon, 13 Oct 2025 16:39:39 GMT

I've contacted sky through facebook messenger but they can't find a solution to the problem I have unfortunately. It's only on the watch section of the app it seems, as I was watching multiple EFL matches simultaneously Saturday on the football section

Re: Sky Sports app

Tennis2000 — Fri, 17 Oct 2025 10:19:22 GMT

I’ve since contacted Sky through Facebook and also submitted an official complaint. I’ve been told that the change limiting the Sky Sports app to one stream came into effect in September, but I’ve asked for this to be escalated to the Executive Complaints Team as it conflicts with Multiscreen’s advertised benefits.

I’ve been a Sky customer for over 25 years and find this really disappointing, especially as costs keep rising while key features are being reduced. As Sky Sports often offers multiple live events at the same time, this new limitation is both very disappointing and highly restrictive for customers who want to follow more than one event concurrently.

Re: Sky Sports app

PNEHuw — Sat, 25 Oct 2025 12:02:17 GMT

Same issue here; no doubt the fix will involve extra money....

Re: Sky Sports app

Tennis2000 — Sat, 25 Oct 2025 18:53:12 GMT

I contacted Sky about this issue and they offered me a £3 monthly reduction for the rest of my contract. In their response, Sky admitted there was a lack of communication regarding the change and stated, “We understand that this may affect the perceived value of your subscription.” They also confirmed that the one-device streaming limit began rolling out in September. Sky has arranged a call back with the Executive Complaints Team, which I’ll take on Tuesday. That said, I’m still not happy about being restricted to just one device — especially when Sky broadcasts multiple live events at the same time, and their competitors allow streaming on at least two devices concurrently. For a premium service that promotes comprehensive sports coverage, this restriction feels like a real step backward.

Re: Sky Sports app

Tennis2000 — Tue, 28 Oct 2025 19:11:57 GMT

Hi just received a call from Sky's executive complaints team and They confirmed they’ve received a lot of complaints about the new single-device streaming restriction on the Sky Sports app and admitted it’s something they’re reviewing to stay competitive with other broadcasters. There’s currently no timeframe for when multi-device streaming might be restored, but it’s encouraging that Sky are aware of the issue and are looking into it.

Re: Sky Sports app

SteveoUK1 — Tue, 04 Nov 2025 22:42:37 GMT

I've found the same tonight - I have 2 boys who both use the Sky Sports App to watch EFL games via the Sky Sports+ Watch section of the Sky Sports app and got the error "Your watching on the maximum number of devices"

As you can imagine with 2 boys both wanting to watch the matches this didn't go down well!!

My Sky subscription is over £100 a month, I have been with Sky since 2000 so certainly feel this is yet another kick in the teeth for loyalty and not even an alternative offered. - paid for or otherwise!

Did Sky complaints team say when it might be reviewed following the feedback?

Re: Sky Sports app

Guess24 — Sun, 09 Nov 2025 18:19:19 GMT

This is ridiculous. I have the same issue. Pay an absolute fortune to sky with multi screen. Families want to be able to watch different things on different devices and yet Sky decide to change it but still charge for it!!!

It's scandalous!!

Re: Sky Sports app

Tennis2000 — Wed, 12 Nov 2025 22:24:41 GMT

Sky advised me that this will be reviewed, but there’s currently no timeframe on when the multi-device streaming feature might be reinstated. I was given £3 off a month for the duration of my contract through the online chat, and a £30 credit from the executive complaints team as a goodwill gesture. He told me to contact them again in a month to see if the restriction has been reversed.

I also mentioned that Sky is falling behind its competitors on this, and he agreed that Sky needs to stay ahead. I pointed out that with Sky broadcasting multiple events concurrently — especially on weekends — limiting customers to a single device is a backward move, particularly with Sky Sports+ now showing multiple streams. It’s still really frustrating being restricted to one device, but the more people that complain, the more chance there is that Sky will overturn the decision.

Re: Sky Sports app

SteveoUK1 — Fri, 14 Nov 2025 09:14:33 GMT

Thanks for the update - I will contact them as well as the more people who complain, the louder it will get. All valid points as well - with so many more games available the ability to watch more games concurrently is only going to increase.

Re: Sky Sports app

Tennis2000 — Fri, 14 Nov 2025 12:58:53 GMT

register your complaint directly with the complaints department — they’ll give you a reference number, and usually someone will then contact you to arrange a call with the UK-based Executive Complaints team, which helps get it properly escalated.

Although they’ve given me a reduction on my bill and a goodwill gesture, it’s not about the money — it’s the fact they’ve restricted the number of devices we can stream on. It goes against the terms I agreed to when I renewed my subscription, especially as no notification was given before they changed the policy.

Re: Sky Sports app

SteveoUK1 — Fri, 14 Nov 2025 14:12:54 GMT

Will do and 100% agree - not about the money - to be fair, for the sake of the peace in the house I would pay £3 more!!

Re: Sky Sports app

SKY1992bf — Mon, 17 Nov 2025 17:52:43 GMT

Hi all

another superuser has found some information and posted it in another thread

so I'm also posting it here as it's from sky's official help pages and therefore would be sky's official current position on the subject

https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go

Sky Go and Sky Go Extra customers can stream on two devices at a time.
Sky Q Multiscreen and Sky Glass/Sky Stream Whole Home customers can stream on four devices at a time – up to three using Sky Go and one using either the Sky Sports app or website.