topic Re: Sky VIP login to my sky app in Mobile Apps & Websites

Sky VIP login to my sky app

Charlie165 — Mon, 03 Nov 2025 15:05:22 GMT

I have been trying for 2 weeks to login to MY SKY App, I called spent over an hour on the phone to 3 different peopl who couldnt get me logged in, the last person 2 days ago said it was a fault with the App..... still unresolved ...anyone else had the same problem ?

Re: Sky VIP login to my sky app

caesarome — Mon, 03 Nov 2025 16:11:33 GMT

@Charlie165

What problem are you having so what is happening when you try to login to the app ?

Re: Sky VIP login to my sky app

Charlie165 — Tue, 04 Nov 2025 11:17:15 GMT

HI, I have been trying to log in and or register for 2 weeks to the Sky app, I keep getting Sorry there appears to be a problem with your request, the link you used may be out of date of the address may have been typed incorrectly please check and try again"

I have tried to install the App on 2 phones and my laptop, I have re installed on both phones, I have deleted the browser history, I have run an update on both phones. I have tried to use the QR code from my tv Sky to download the App.

I changed the password and email address.

I have been onto techincal support for over an hour, spoke to 3 different people , we ran through everything, my email is correct they verified. Nothing worked, the last person 3 days ago said he would send it over to another Technical deptarment, he did think they maybe a problem with the App itself.

I can log into the Sky account on my laptop , but not the App

No idea what I can do now, I cannot get past the Virtual assistant and the chat line on VIP rewards says its unavailable...I am reluctant to spend another hour plus on the phone....any idea how I can conact the technical department by ...chat ? email ? I did an Instagram chat yesterday, no reply .........

Re: Sky VIP login to my sky app

caesarome — Tue, 04 Nov 2025 11:32:28 GMT

@Charlie165

Are you a new customer to Sky or have you previously been with them so have returned after being away for a year or longer ?

Re: Sky VIP login to my sky app

Charlie165 — Tue, 04 Nov 2025 11:33:57 GMT

I have been a Sky customer for 25 years !!!

Re: Sky VIP login to my sky app

caesarome — Tue, 04 Nov 2025 11:37:13 GMT

Is this the first time you have tried to activate the VIP program on your account so has it been working previously ?

Re: Sky VIP login to my sky app

Charlie165 — Tue, 04 Nov 2025 11:39:42 GMT

Good question, I cannot remember logging into the Sky App previously, but I have tried to register on the App , not just log in and that gives the same reply, I tried that with the Technician .

Re: Sky VIP login to my sky app

Charlie165 — Tue, 04 Nov 2025 11:42:42 GMT

When I try to register it says that the account already exists ....!!!! aaaargh