topic Re: Sky vip in Mobile Apps & Websites

Sky vip

shanmarie27 — Sun, 26 Oct 2025 22:10:04 GMT

I was originally a sky gold vip memeber have been with sky since 2018.

I had the sky mobile may this year no issues

I then went for sky glass a few weeks ago and have been moved down to vip silver , have spoken to sky twice now and they said 5/7 days to show up on my app as they said they will change me back to my right one due to a fault on them. Have done what been told to do and still showing silver ? What is the best thing for me to do now ?

Re: Sky vip

caesarome — Mon, 27 Oct 2025 05:33:00 GMT

@shanmarie27

You might want to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky vip

shanmarie27 — Mon, 27 Oct 2025 14:06:34 GMT

I rang them back up and they have finally put it back, I was very confused on why they changed me over having no issues before hand and always paying bills ! But thank you for your reply I would have gone down this route if needed!