topic Re: Skysports app won't recognise my username or password in Mobile Apps & Websites

Skysports app won't recognise my username or password

Tim+Giddings — Wed, 07 Aug 2024 21:09:54 GMT

I have just downloaded the Sky Sports app and tried to log in, but it says "Sorry, we did not recognise your username or password."

I am a Sky Sports subscriber and have just used the same log-in details to log into the website on my desktop & Sky Go on my phone (& also this forum).

Re: Skysports app won't recognise my username or password

caesarome — Wed, 07 Aug 2024 21:38:24 GMT

@Tim+Giddings

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Skysports app won't recognise my username or password

Addie15 — Thu, 08 Aug 2024 09:01:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tim+Giddings.

Re: Skysports app won't recognise my username or password

Tim+Giddings — Tue, 13 Aug 2024 09:30:34 GMT

All sorted with some help from the Sky team. Required a password reset.

Re: Skysports app won't recognise my username or password

Nanagindehouse — Sun, 26 Oct 2025 15:19:36 GMT

The app does not recognise my username or password..??

Re: Skysports app won't recognise my username or password

caesarome — Sun, 26 Oct 2025 16:14:21 GMT

@Nanagindehouse

Can you get logged in here:

https://www.sky.com/mydetails/account-info