https://helpforum.sky.com/t5/Mobile-Apps-Websites/Email-already-registered/m-p/5123566#M21315 <P>Can anyone help, when I go onto the my sky app and look at the ballots for tickets, on the vip section, when I enter my email address its say my email is already registered, but ive not put it in anywhere. I think this has happened when I've moved to Sky Stream. My Vip level has also gone down to silver - not that this is really a problem but ive been with sky for years think it was platinum before. I think its been an issue for others but I can't see how to resolve it.&nbsp;&nbsp;</P> Thu, 23 Oct 2025 19:53:41 GMT Chel79 2025-10-23T19:53:41Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Email-already-registered/m-p/5123566#M21315 <P>Can anyone help, when I go onto the my sky app and look at the ballots for tickets, on the vip section, when I enter my email address its say my email is already registered, but ive not put it in anywhere. I think this has happened when I've moved to Sky Stream. My Vip level has also gone down to silver - not that this is really a problem but ive been with sky for years think it was platinum before. I think its been an issue for others but I can't see how to resolve it.&nbsp;&nbsp;</P> Thu, 23 Oct 2025 19:53:41 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Email-already-registered/m-p/5123566#M21315 Chel79 2025-10-23T19:53:41Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Email-already-registered/m-p/5123615#M21316 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4514746">@Chel79</a>&nbsp;</P> <P>Try using any other email address so you can get to the next page then change it back to your usual email before submitting.</P> Thu, 23 Oct 2025 21:16:09 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Email-already-registered/m-p/5123615#M21316 caesarome 2025-10-23T21:16:09Z