topic Re: MySky app stopped working suddenly in Mobile Apps & Websites

MySky app stopped working suddenly

Mic12345678 — Wed, 27 Aug 2025 18:16:52 GMT

MySky app stopped working suddenly. The app showed it was under maintenance two days ago, and after that, I was not able to access the app. Whenever I tried opened the app, an error message "failed to login, please try again" pops up.

Tried uninstalling and reinstalling the app, restarting the phone, changing passwords to my sky account and nothing worked.

Called the customer service as well and the problem is still not fixed.

Re: MySky app stopped working suddenly

Riaz01 — Tue, 02 Sep 2025 08:57:59 GMT

I am currently facing the same issue

Re: MySky app stopped working suddenly

Mic12345678 — Tue, 02 Sep 2025 11:56:30 GMT

Hello, for some reason my iPhone is having this issue, but I figured my iPad can download the app and use it normally. You may want to install it on your tablet as a temporary fix. 🙂

Re: MySky app stopped working suddenly

MBB — Tue, 02 Sep 2025 17:43:35 GMT

Mine is doing the same or similar anyway, its saying im not authorised to use the app or sorry. We're having technical difficulties

Re: MySky app stopped working suddenly

BritBoy23 — Wed, 15 Oct 2025 15:02:24 GMT

I had the same problem. Turned off my VPN and was able to log in as normal.

Re: MySky app stopped working suddenly

pianoforte — Thu, 30 Oct 2025 15:10:13 GMT

I have been having the same problem for about 3 months - is there a fix I can try?

Re: MySky app stopped working suddenly

caesarome — Thu, 30 Oct 2025 16:08:48 GMT

@pianoforte

Are you using a VPN or if using an iPhone are you using a private relay ?

Re: MySky app stopped working suddenly

a_mcguinness — Fri, 31 Oct 2025 08:58:49 GMT

Same issue for me - has anyone found a fix?