topic Sky VIP Access - Account Not Authorised in Mobile Apps & Websites

Sky VIP Access - Account Not Authorised

ewent1903 — Fri, 10 Oct 2025 17:30:13 GMT

Good evening

I have recently upgraded from the iPhone 16 pro max to the iPhone 17 pro max and now I'm unable to access the my sky vip app. It is coming up with the following message "account not authorised". The app was working on my previous phone but unable to login to the app on my upgrade.

I'm at a loss as to why it's not working.

Ewen

Re: Sky VIP Access - Account Not Authorised

caesarome — Fri, 10 Oct 2025 18:37:17 GMT

@ewent1903

On your new iphone do you have a VPN or the private relay function actiavted as both of these might cause this issue.

Re: Sky VIP Access - Account Not Authorised

ewent1903 — Sat, 11 Oct 2025 08:00:26 GMT

I do have a VPN on my phone (nord vpn) but it is not active when I try to access the app.

Searched for private relay and this is also switched off so at a loss.