topic Re: Sky VIP access in Mobile Apps & Websites

Sky VIP access

EAOliver — Tue, 07 Oct 2025 14:00:23 GMT

I haven't been able to access the MySky app for months. I've been on the phone several times for hours at a time and passed around multiple teams but no one has been able to resolve. I was promised a call back but no one did.

I've reset my password, re-downloaded the app, checked no VPN and nothing has worked. Absolutely exasperated

Re: Sky VIP access

caesarome — Tue, 07 Oct 2025 15:07:49 GMT

@EAOliver

Not sure we are goung to be able to help you via here but what is actually happening when you try to access the app ?

Re: Sky VIP access

EAOliver — Tue, 07 Oct 2025 16:40:55 GMT

I put my email address and password in and it looks like it's loading but then I get a message saying "Your account is not authorised to access the My Sky App". It was working fine until July/August.

Re: Sky VIP access

caesarome — Tue, 07 Oct 2025 18:34:21 GMT

@EAOliver

You will have to contact Sky about this, perhaps via the social media links at the bottom of this page.