topic Invalid postcode in Mobile Apps & Websites

Invalid postcode

Anth5 — Wed, 10 Sep 2025 05:42:02 GMT

Trying to log into my sky app to roll some data over accepts username and password however keep saying postcode is invalid?

Re: Invalid postcode

caesarome — Wed, 10 Sep 2025 09:24:55 GMT

@Anth5

Try logging into your Sky account via a web browser at Sky.com and put it into desktop mode then putting the postcode in when it asks you for it.

Re: Invalid postcode

Johnmc27 — Fri, 12 Sep 2025 21:41:11 GMT

I'm having same issue - need assistance

Re: Invalid postcode

caesarome — Sat, 13 Sep 2025 04:38:07 GMT

@Johnmc27

Have you tried what is posted above, if this doesn't work then we could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295