https://helpforum.sky.com/t5/Mobile-Apps-Websites/Wrong-account-details/m-p/5077899#M20418 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469765">@MIKE1115</a>&nbsp;wrote:<BR /> <P>I log in to My Sky online, and it has an old account number and no details of my previous dealings with SKY for years.</P> <HR /></BLOCKQUOTE> <P>You need to logout and set yourself up a new account then use this to access your account.</P> <P>&nbsp;</P> <P>If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:</P> <P><BR /><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A></P> <P><BR />Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:</P> <P><BR /><A href="https://www.sky.com/help/diagnostics/sky-id/sky-id" target="_blank">https://www.sky.com/help/diagnostics/sky-id/sky-id</A></P> Fri, 05 Sep 2025 16:22:48 GMT caesarome 2025-09-05T16:22:48Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Wrong-account-details/m-p/5077896#M20417 <P>I log in to My Sky online, and it has an old account number and no details of my previous dealings with SKY for years. What do I do?</P> Fri, 05 Sep 2025 16:17:29 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Wrong-account-details/m-p/5077896#M20417 MIKE1115 2025-09-05T16:17:29Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Wrong-account-details/m-p/5077899#M20418 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469765">@MIKE1115</a>&nbsp;wrote:<BR /> <P>I log in to My Sky online, and it has an old account number and no details of my previous dealings with SKY for years.</P> <HR /></BLOCKQUOTE> <P>You need to logout and set yourself up a new account then use this to access your account.</P> <P>&nbsp;</P> <P>If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:</P> <P><BR /><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A></P> <P><BR />Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:</P> <P><BR /><A href="https://www.sky.com/help/diagnostics/sky-id/sky-id" target="_blank">https://www.sky.com/help/diagnostics/sky-id/sky-id</A></P> Fri, 05 Sep 2025 16:22:48 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Wrong-account-details/m-p/5077899#M20418 caesarome 2025-09-05T16:22:48Z