topic Re: Account paused in Mobile Apps & Websites

Play paused on super 6??

Ossie — Sat, 10 May 2025 08:30:51 GMT

My play has been paused on super 6 and whenever I try to get help with anything relating to this it just takes me back to the app and fails to log me in, it's ridiculous?

been playing for years so don't understand what's happened?

Re: Play paused on super 6??

caesarome — Sat, 10 May 2025 08:49:59 GMT

@Ossie

You need to contact them about this so the contact options are at the bottom of this page:

https://super6.skysports.com/

Re: Play paused on super 6??

Ossie — Wed, 14 May 2025 16:30:36 GMT

when i click that link there is no option to contact them anywhere - it just tells me to click into other sky websites (Skybet etc) as per mt original pic

Re: Play paused on super 6??

GD1 — Thu, 15 May 2025 00:27:03 GMT

@Ossie I'm afraid no one on this community can help as this for Sky TV, Broadband and Mobile and is unrelated to any betting sites using the Sky name under license from Sky.

Re: Play paused on super 6??

caesarome — Thu, 15 May 2025 04:39:31 GMT

@Ossie

So you don't see this pop up window:

Re: Play paused on super 6??

Ossie — Thu, 15 May 2025 16:30:49 GMT

Hi, this is nothing to do with a betting / gambling website??

Its Sky Super 6 - its a free Sky App where you predict the football scores..

doesnt make ay sense at all?

Re: Play paused on super 6??

LucasHill — Fri, 15 Aug 2025 17:50:02 GMT

Did you find a way to fix this-have the same problem

Re: Play paused on super 6??

JR69 — Fri, 15 Aug 2025 23:28:20 GMT

Having exactly same issue with App telling me play is paused.

Verified account but still won't let me in.

Agent on Chat said I need to add a Credit card to my account.

No way am I doing this.

Being using Super6 for 2 years with no problem until today. The day before the first games

Re: Play paused on super 6??

Tonygriff1 — Sat, 16 Aug 2025 17:10:09 GMT

I'm having same problem have you sorted

Re: Play paused on super 6??

JR69 — Sat, 16 Aug 2025 17:52:54 GMT

Yes finally, I contacted Sky six on Facebook messenger.

You can use Skybet also as it all goes into same queue.

Apparently a flag was set on my account which prevented me logging in. Ask them to check

Re: Play paused on super 6??

JR69 — Sat, 16 Aug 2025 17:54:31 GMT

Re: Play paused on super 6??

philippelaffay6 — Mon, 18 Aug 2025 14:11:11 GMT

How can I fix it

Re: Play paused on super 6??

JR69 — Mon, 18 Aug 2025 14:30:04 GMT

I contacted them via Facebook messenger and after they checked I got the above reply. When I used Sky CHAT they kept saying it was a Tech issue and engineers was working on it. Mine was down for months all due to a flag being set on my account.

Re: Play paused on super 6??

Kennedy77 — Wed, 27 Aug 2025 19:01:54 GMT

What's up with this: "Your play has been paused due to some routine checks. Please login to our other brands for more information."? I've been on pause for more than a now. What's going on?

Re: Play paused on super 6??

caesarome — Wed, 27 Aug 2025 19:28:34 GMT

@Kennedy77

You will need to contact them about this, so the contact options are at the bottom of this page:

https://super6.skysports.com/

Re: Play paused on super 6??

JR69 — Wed, 27 Aug 2025 19:48:27 GMT

They are checking on if you are old enough to bet. Use Facebook messenger to contact Super 6 and see if they say there is a flag against your account

Account paused

Micky171 — Thu, 28 Aug 2025 20:50:44 GMT

Dear Sirs I try to log intymy sky super 6 account and it says "

Play paused

Your play has been paused due to some routine checks"

Re: Account paused

GD1 — Fri, 29 Aug 2025 00:26:03 GMT

@Micky171 This isn't something this community can help with as this community is for Sky TV, Broadband and Mobile issues.

You'll need to contact super6 via the contact details listed on their website. https://super6.skysports.com/