topic Re: Help my eircode wont work in Mobile Apps & Websites

Help my eircode wont work

Leanne125 — Thu, 31 Oct 2024 22:21:26 GMT

Hi, I have tried numerous times to gain access to my sky app, however it will not accept my eircode. I have seen other people have experienced the same issue. How can I resolve this please?

Re: Help my eircode wont work

Tom-W19 — Fri, 01 Nov 2024 11:35:47 GMT

Hi @Leanne125

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Help my eircode wont work

Addie15 — Sun, 03 Nov 2024 11:40:20 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Eircode Issues on Sky App

Leanne125 — Thu, 28 Aug 2025 14:49:47 GMT

Hi Guys,

I am unable to gain access to my Sky app as it states that my eircode is invalid. Can anyone help?

Re: Eircode Issues on Sky App

Daniel0210 — Thu, 28 Aug 2025 14:55:54 GMT

@Leanne125

You also asked this last year. Your post was escalated to the Messaging Team but for whatever reason you didn't participate in the chat invite. The escalation process is currently switched off.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note As you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Help my eircode wont work

Leanne125 — Thu, 28 Aug 2025 16:43:15 GMT

Hi,

Thank you for responding. I was unable to get access to this account. I have phoned Sky, I sat on the phone for 1 hrs 40 mins today and this issue was not resolved.