topic Re: Hi- I have 2 issues in Mobile Apps & Websites

Hi- I have 2 issues

Ceejayg99 — Thu, 23 Mar 2023 17:26:36 GMT

first issue being when I go to log into the sky app it says I'm unauthorised and it's the only account I have. Been like it for months now..

second how do i upgrade sky go to sky go extra ? So I can watch on ps5

Re: Hi- I have 2 issues

Annie+UK — Thu, 23 Mar 2023 17:30:52 GMT

@Ceejayg99 wrote:

second how do i upgrade sky go to sky go extra ? So I can watch on ps5

I would try phoning Sky

MYSKY app doesn’t work

Ceejayg99 — Fri, 24 Mar 2023 18:25:05 GMT

Hi getting frustrated...

my sky app won't let me log in says I'm not authorised or something... which means I then can't access my VIP benefits, can't easily check anything for some reason this month my " sky go" is on the bill but it's gone next month now I can't access that either? What's the point in paying £100 to sky for this rubbish?

Re: Hi- I have 2 issues

caesarome — Fri, 24 Mar 2023 19:33:02 GMT

@Ceejayg99 wrote:

when I go to log into the sky app it says I'm unauthorised and it's the only account I have.

Does it just say this or is it asking for an internet connection ?

Re: Hi- I have 2 issues

Ceejayg99 — Fri, 24 Mar 2023 19:33:58 GMT

It just states I'm not authorised or something- doesn't matter what device I try on

Re: Hi- I have 2 issues

caesarome — Fri, 24 Mar 2023 19:37:55 GMT

You can either call Sky or we can alert the Messaging team about this but they will not contact you until tomorrow morning at the earliest, so let us know what you prefer ?

Re: Hi- I have 2 issues

Ceejayg99 — Fri, 24 Mar 2023 19:42:42 GMT

Yeah let them know for me that would be really handy please!! I have 2 issues one my app says unauthorised and 2 my sky go has stopped it self and I can't seem to get it back

Re: Hi- I have 2 issues

caesarome — Fri, 24 Mar 2023 19:44:26 GMT

@Ceejayg99 wrote:

Yeah let them know for me that would be really handy please!!

Will do. What is the problem with Sky Go and what device is the app installed on ?

Re: Hi- I have 2 issues

Ceejayg99 — Fri, 24 Mar 2023 19:47:54 GMT

My phone, ps5, partners phone. It was on my bill for this month but not for next it's seems to have gone- on the bill it states " sky go extra " on the ps5 a message comes up saying you must have sky go extra as to which I thought I did ( ps, thanks for the help"

Re: Hi- I have 2 issues

caesarome — Fri, 24 Mar 2023 19:49:48 GMT

Did you not call Sky as per the advice from @Annie+UK yesterday, if not I can add it to the escalation to Sky along with your MySky app issue.

Re: Hi- I have 2 issues

Ceejayg99 — Fri, 24 Mar 2023 19:51:01 GMT

No I didn't unfortunately- I couldn't get through the multiple times I called them. Thank you very much

Re: Hi- I have 2 issues

caesarome — Fri, 24 Mar 2023 19:53:30 GMT

Regarding both issues I have escalated your post to the Sky Messaging team who will hopefully be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Hi- I have 2 issues

Ceejayg99 — Wed, 29 Mar 2023 09:12:25 GMT

Just wanted to let you all know it's been taken to the highest app support they are saying they haven't seen this type of issue before- at first I was told it would be sorted with next app release which was this morning and the issue is still on going

Re: Hi- I have 2 issues

Ceejayg99 — Fri, 22 Aug 2025 20:08:24 GMT

Still have the same issue with errors when I try things like view my phone packages, upgrades, bills, anything really

Re: Hi- I have 2 issues

caesarome — Fri, 22 Aug 2025 20:42:10 GMT

So two and a half years later @Ceejayg99 you are still seeing the unauthorised message ?

Re: Hi- I have 2 issues

Ceejayg99 — Fri, 22 Aug 2025 21:03:54 GMT

Not quite that went but I lots of other error messages for example/

click mobile, then for example click iPhone 16 pro max that says " you have a swap update " click that or any of my other contracts it then says "

Whoops, there’s been an error

Sorry, we are experiencing some technical difficulties.
Please try again later"

that happens on most of the options I can click on that has any importance On the app, internet page and on any device I log into