topic My Sky app not working in Mobile Apps & Websites

My Sky app not working

Val22 — Wed, 13 Aug 2025 20:20:58 GMT

My Sky app suddenly stopped working. Followed steps on Google search like clear cache, uninstall and reinstall app. What I get now why selecting the app is shown on this screen shot attached.
any ideas anyone please ? Pressing ok, then continue just brings this screen up again.

Re: My Sky app not working

caesarome — Wed, 13 Aug 2025 21:08:45 GMT

@Val22

Are there any updates available for the app on your mobile ?

Re: My Sky app not working

Val22 — Wed, 13 Aug 2025 23:07:04 GMT

Hi. There were no updates. Tried removing the app then reinstalling. Still the message shown.
this is on iPhone

Re: My Sky app not working

caesarome — Thu, 14 Aug 2025 08:38:03 GMT

@Val22

We could usually help you via here by escalating your post to Sky about this but for the next week or so this is not available so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: My Sky app not working

Val22 — Sat, 11 Oct 2025 06:52:37 GMT

Found out that I had a vpn switched on. Turned it off and all good !!