Mobile disappeared from My SKY

FJORDANUK — Thu, 31 Jul 2025 14:09:11 GMT

I can't see details for my mobile phones on the MY SKy app or in the desktop version. I have tried to re-link the accounts and it says linked but still doens't show my mobile details. It just takes me to the Mobile homepage all the time. I can se a numver of threads like this but no solution. Does anybody know how to fix this please?

Re: Mobile disappeared from My SKY

caesarome — Thu, 31 Jul 2025 15:14:27 GMT

If it says it is already linked then you are using the correct login details with the app as this should be your main Sky ID. If you are sure you are then you will have to contact Sky for help:

You can contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

topic Mobile disappeared from My SKY in Mobile Apps & Websites

Mobile disappeared from My SKY

Re: Mobile disappeared from My SKY