topic Re: MySky app and setup in Mobile Apps & Websites

MySky app and setup

BuckEejit — Sun, 06 Jul 2025 14:29:05 GMT

MySky says I need to finish setting up my account. I have followed the steps exactly countless times and I still get the same message. If anyone knows how to sort this out I would be grateful.

Re: MySky app and setup

caesarome — Sun, 06 Jul 2025 15:13:06 GMT

@BuckEejit

What is it qasking you to do ?

Re: MySky app and setup

BuckEejit — Sun, 06 Jul 2025 19:48:04 GMT

It says "finish setting up account"; click that, it asks if I have any of a selection of devices, click yes; enter email and password, done; "finish setup" - yes; takes me back to the start with no change. Over and over again!

Re: MySky app and setup

caesarome — Sun, 06 Jul 2025 21:20:34 GMT

@BuckEejit

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: MySky app and setup

BuckEejit — Sun, 06 Jul 2025 21:58:44 GMT

Thank you!

Re: MySky app and setup

Lisa-P1987 — Mon, 07 Jul 2025 07:19:46 GMT

Thanks for escalating this. We’ve sent BuckEejit an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: MySky app and setup

BuckEejit — Thu, 10 Jul 2025 09:23:43 GMT

Thanks for the assistance. All sorted now.

Re: MySky app and setup

Rebecca2025 — Fri, 29 Aug 2025 16:53:23 GMT

Hi did you get any help I have the same issue mite just send the phone back

Re: MySky app and setup

Rebecca2025 — Fri, 29 Aug 2025 16:54:41 GMT

Hi I have same thing going on won't let me finish set up thinking of sending phone back and cancelling with sky

Re: MySky app and setup

BuckEejit — Fri, 29 Aug 2025 20:10:02 GMT

I just kept doing it and ringing Sky to complain. Eventually got it sorted but it took a while.

Re: MySky app and setup

KSO — Sun, 05 Oct 2025 16:56:33 GMT

Having the same issue. I had a really bad experience with Sky about 20 years ago and vowed never to return but I was seduced by one of their deals. Now regretting that decision as it seems there are still major issues