topic Re: Netflix on my phone in Mobile Apps & Websites

Netflix on my phone

Beaut16 — Thu, 26 Jun 2025 12:12:18 GMT

I have Netflix free through Sky glass but can't sign in on other devices because I'm using the same email address for Sky glass as I used on my old Netflix account. Every time I try to sign into Netin my phone it's offering me to reactivate my old, paid for account. I can't find the new Netflix account that I'm using on my Sky glass tv.

Re: Netflix on my phone

peter-marlow+1966 — Thu, 26 Jun 2025 12:22:22 GMT

If you have Netflix for free with you can only watch it on one device, if you want to watch Netflix on more devices you have to up your subscription with sky and pay to do so

Re: Netflix on my phone

Beaut16 — Thu, 26 Jun 2025 12:43:21 GMT

You can only watch on one device at a time but can sign in on up to six.

I can't sign in on any. It's a login issue.

Re: Netflix on my phone

lettice — Thu, 26 Jun 2025 12:59:24 GMT

@Beaut16 wrote:

You can only watch on one device at a time but can sign in on up to six.

I can't sign in on any. It's a login issue.

Yes that is the case.

If you go to your Sky Glass TV

Go into Netflix and select Get help, under the Member tab it will show the email you are using.

Re: Netflix on my phone

Beaut16 — Thu, 26 Jun 2025 13:17:03 GMT

I know what email I'm using. The trouble is I cancelled my Netflix because I was getting it free with Sky glass and it's the same email. When I try to log in it's taking me to my paid for account.

Re: Netflix on my phone

MarkGoldsmith — Thu, 26 Jun 2025 13:45:23 GMT

@Beaut16 wrote:
I know what email I'm using. The trouble is I cancelled my Netflix because I was getting it free with Sky glass and it's the same email. When I try to log in it's taking me to my paid for account.

I'm not sure that possible, as i don't believe you can have 2 Netflix accounts using the same email address.

Re: Netflix on my phone

Beaut16 — Thu, 26 Jun 2025 13:58:30 GMT

Can I have just valid answers please?

Re: Netflix on my phone

Anonymous — Thu, 26 Jun 2025 14:20:27 GMT

@Beaut16 For the sake of argument, have you done what was suggested and double checked the email onscreen with your Netflix? Just in case.

Re: Netflix on my phone

Beaut16 — Thu, 26 Jun 2025 15:09:40 GMT

Yes checked. I only have one email address outside work so it's definitely the same.

Re: Netflix on my phone

caesarome — Thu, 26 Jun 2025 15:18:10 GMT

Then you will have to contact Netflix for help as they might need to remove the address from the now closed account you had with them.

Re: Netflix on my phone

Beaut16 — Thu, 26 Jun 2025 15:19:54 GMT

Was thinking the same. Hoping I could sort it myself but will need Sky or Netflix to do it.

Thanks anyway guys.

Re: Netflix on my phone

lettice — Thu, 26 Jun 2025 15:25:05 GMT

As mentioned above, you cannot have two accounts using the same email address, as you have now determined.

You will need to contact Netflix using their Contact Us page in link below.

Sometimes they offer a Chat option on that page at less busy times.

https://help.netflix.com/en/contactus

Re: Netflix on my phone

Beaut16 — Thu, 26 Jun 2025 15:50:33 GMT

Okay thanks. Somehow I've managed to do the impossible. 🤷‍♂️

I'll use that link👍🏼