topic Re: INCORRECT POP UP MESSAGE ON SCREEN in Mobile Apps & Websites

INCORRECT POP UP MESSAGE ON SCREEN

Ans3 — Thu, 26 Jun 2025 10:30:39 GMT

Please remove the annoying pop up message on my screen which is incorrectly advising Important information about your account We haven’t received payment for your Streaming TV service. For more info and next steps to keep your service active, click here. This blocks my screen view and has been popping up for sometime now

Re: INCORRECT POP UP MESSAGE ON SCREEN

Annie+UK — Thu, 26 Jun 2025 10:32:06 GMT

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky System do you have?

• Sky Plus (Satellite box)
• Sky Q (Satellite box)
• Sky Glass (Internet TV)
• Sky Stream (Internet box)

Re: INCORRECT POP UP MESSAGE ON SCREEN

Ans3 — Thu, 26 Jun 2025 10:35:36 GMT

I am no longer using Sky TV, for the longest while

Re: INCORRECT POP UP MESSAGE ON SCREEN

Annie+UK — Thu, 26 Jun 2025 10:44:01 GMT

OK, ignore my post then 🙂

Re: INCORRECT POP UP MESSAGE ON SCREEN

caesarome — Thu, 26 Jun 2025 10:57:02 GMT

@Ans3

If you are no longer a Sky customer then on what device is this message appearing on ?

When did you leave Sky ?

Did you get an email confirmation when you cancelled your TV service ?