topic Re: MySky app and Sky site; error on postcode in Mobile Apps & Websites

MySky app and Sky site; error on postcode

Conj — Tue, 17 Jun 2025 11:51:53 GMT

Trying to link my sky id to my account. On both the mysky app and the sky website, it's saying "an error occurred, please check the details and try again later".

Re: MySky app and Sky site; error on postcode

caesarome — Tue, 17 Jun 2025 12:52:40 GMT

@Conj

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: MySky app and Sky site; error on postcode

Mr+Flibbles+86 — Tue, 17 Jun 2025 13:00:46 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.