topic Re: My sky app in Mobile Apps & Websites

My sky app

Jim751 — Sun, 08 Jun 2025 15:48:31 GMT

Just wondering if anyone else is having problems trying to sign into their my Sky app the last few days,I have being in touch with Sky but still having the same problems can't log in at all

Re: My sky app

caesarome — Sun, 08 Jun 2025 15:55:15 GMT

@Jim751

When you try to log what is happening ?

Re: My sky app

Jim751 — Sun, 08 Jun 2025 17:11:15 GMT

Hi it keeps asking for my Eircode and when I enter it it just says please enter a valid eircode,I have tried logging in on Google but no use I can't get in to check my bills or anything thanks mate

Re: My sky app

caesarome — Sun, 08 Jun 2025 18:28:36 GMT

@Jim751

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: My sky app

peter-marlow+1966 — Sun, 08 Jun 2025 20:09:53 GMT

My sky app is and has been working fine, have you tried uninstalling it and then reinstalling it ? To see if that works

Re: My sky app

s-c8 — Thu, 31 Jul 2025 12:02:23 GMT

This is what I get after logging successful return to my sky app.the page just says return to my sky app. That's it numerous attempts. Deleted app. Uploaded app again, turned phone off, other checks. And I still can't get on other pages, my email & password are fine. I think I will be ringing sky as now at a loss of trying everything.

Re: My sky app

caesarome — Thu, 31 Jul 2025 12:12:10 GMT

@s-c8 wrote:

This is what I get after logging successful return to my sky app.the page just says return to my sky app

@s-c8

It isn't clear what is happening or if you are new to Sky or a returning customer ?

Re: My sky app

s-c8 — Thu, 31 Jul 2025 12:50:13 GMT

It's the app, I have taken it off, uploaded it again, cleared caches & data. Switched phone off, turned it on again, reloaded app, same problem.I have sent sky an email & uploaded a screenshot.. l have been a customer for yrs, so not a new one. I think it an Google play store glitch.. the page doesn't move after signing in successfully.

Re: My sky app

s-c8 — Thu, 31 Jul 2025 13:02:25 GMT

Yes done all the necessary checks. This is all I am getting.

Re: My sky app

caesarome — Thu, 31 Jul 2025 15:16:45 GMT

@s-c8

Are you using anything like a VPN and if so made sure this is off ?

Re: My sky app

s-c8 — Thu, 31 Jul 2025 17:43:16 GMT

No vpn is not on.