Sky ID Issue

hertspaul — Wed, 04 Jun 2025 07:11:06 GMT

I have a Sky Puck arriving today but My Sky doesn't appear to be set up correctly. I've linked my account but each time I log in, I'm asked for my postcode and account number. When I enter the account number and click Continue, nothing happens.

I tried live chat this morning, but despite saying it opens and 8am, is said it was closed?

Can anyone help with this, please?

Re: Sky ID Issue

caesarome — Wed, 04 Jun 2025 08:51:28 GMT

@hertspaul

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

topic Sky ID Issue in Mobile Apps & Websites

Sky ID Issue

Re: Sky ID Issue