topic Re: Sky vip not working in Mobile Apps & Websites

Sky vip not working

Lukepawley — Wed, 21 May 2025 08:35:56 GMT

For a few weeks now the rewards part of the my sky app isn't working. It just refreshes to the find out more page without showing me my normal rewards. Have logged out and in again and even deleted the app and downloaded it again even reset my phone but still isnt working. Can anyone help?

Re: Sky vip not working

caesarome — Wed, 21 May 2025 08:44:48 GMT

@Lukepawley

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky vip not working

Lukepawley — Wed, 21 May 2025 18:54:06 GMT

Still awaiting expert to contact me

Re: Sky vip not working

Addie15 — Thu, 22 May 2025 07:16:07 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lukepawley.