topic Re: Netflix scam in Mobile Apps & Websites

Netflix scam

Jono_ — Mon, 31 Mar 2025 09:37:10 GMT

So my Netflix has been hacked. They've changed my email and phone number. What can I do to fix this please. I pay for Netflix via Sky so the usual ways of recovering won't work.

Re: Netflix scam

Annie+UK — Mon, 31 Mar 2025 09:43:42 GMT

Only Netflix can recover your account, you'll need to contact them

Re: Netflix scam

Jono_ — Mon, 31 Mar 2025 09:48:33 GMT

I've tried. Because I pay for Netflix via sky they can't fix it.

Re: Netflix scam

Jono_ — Mon, 31 Mar 2025 09:50:38 GMT

So I pay by direct debit as a package. They need card details and name on card. They don't have that because sky must pay them I guess as I pay sky not them

Re: Netflix scam

Annie+UK — Mon, 31 Mar 2025 09:51:33 GMT

@Jono_ wrote:

I've tried. Because I pay for Netflix via sky they can't fix it.

You have been fobbed off by Netflix as your account is with them and many other people have had their accounts fixed by contacting them.

Sky only pass on the payments to Netflix and don't have access to your account on the Neflix system

Re: Netflix scam

Jono_ — Mon, 31 Mar 2025 09:55:42 GMT

I like being fobbed off. It's grreat. Maybe it was a mistake to use sky to have Netflix because this would have been fixed in a jiffy if I didn't have Netflix through sky. All they want is the card number I use to pay and the name on my card. I can't give them that because sky pays them

Netflix issue

SonyaMorris — Sat, 10 May 2025 22:36:19 GMT

Cannot access netflix on my mobile and there is an unknown email on my details. I contacted netflix who said it looks like my email has been changed but I need to get my service I'd number. I cannot find this anywhere on my account. I'm concerned my details are going to an incorrect email

Re: Netflix scam

SonyaMorris — Sat, 10 May 2025 22:42:08 GMT

Did you get this fixed? I have had issues logging onto netflix on my mobile. Just saw an email on the account I don't recognise- not mine

Re: Netflix issue

Sarah74 — Sun, 11 May 2025 07:20:07 GMT

I can't access anything on Netflix as anything I try and put on it gets to 20 per cent and then doesn't move. What is going on?

Re: Netflix scam

caesarome — Sun, 11 May 2025 08:36:01 GMT

@SonyaMorris

As your Netflix account might have been accessed you will need to contact Netflix themselves about this.