topic Re: Postcode error in Mobile Apps & Websites

Postcode error

WneWaller — Wed, 07 May 2025 17:28:32 GMT

I've put my email and password into the Mysky app but it keeps saying the postcode is an error

Re: Postcode error

caesarome — Wed, 07 May 2025 18:31:26 GMT

@WneWaller

Have you tried using upper lettering ?

Re: Postcode error

WneWaller — Wed, 07 May 2025 18:41:46 GMT

Yes I've tried it in all capitals. Without capitals. With a space and without but it still says error

Re: Postcode error

caesarome — Wed, 07 May 2025 18:47:45 GMT

@WneWaller

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Postcode error

Greenfingers001 — Thu, 08 May 2025 09:09:16 GMT

Thanks for escalating this. We’ve sent @WneWaller an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.