topic Re: Cannot Access SKY VIP in Mobile Apps & Websites

Cannot Access SKY VIP

Isobel75 — Fri, 21 Mar 2025 12:08:04 GMT

I cannot get to view Sky VIP rewards. Never had an issue before. Now it asks me to join but then won't show the rewards. I am a Diamond member.

I can't access via App (which I reinstalled) or when logging in to my account online.

Re: Cannot Access SKY VIP

Hjcya — Fri, 21 Mar 2025 13:08:42 GMT

Me neither since app was update march 13th?

Re: Cannot Access SKY VIP

Isobel75 — Sat, 22 Mar 2025 16:53:06 GMT

Exactly! I tried using the online chat. No joy! Could do with a sky rep to respond.

Re: Cannot Access SKY VIP

Gsly2002 — Tue, 25 Mar 2025 16:38:32 GMT

Exactly the same for me

Re: Cannot Access SKY VIP

anglea+guest — Sat, 26 Apr 2025 09:00:19 GMT

Me neither!! I spoke to 6 people yesterday for an hour and was promised a call back but nothing happened!

Re: Cannot Access SKY VIP

ianwo — Wed, 07 May 2025 16:20:55 GMT

Exactly the same. Click on view my rewards and it takes me back to find out more. Called sky, couldn't help, told to email, still no joy and don't know who to contact, very frustrating...

Re: Cannot Access SKY VIP

anglea+guest — Wed, 07 May 2025 16:42:53 GMT

I emailed to complain that I am still having the same problem but was told to contact customer services!! Does anybody have any ideas how to solve this problem or a dept to contact?

Re: Cannot Access SKY VIP

Hjcya — Wed, 07 May 2025 16:59:24 GMT

Nope mine still doesn't work maybe it was costing them too much and they removed it