topic Re: My sky app linking mobile account in Mobile Apps & Websites

My sky app linking mobile account

Alireeves — Tue, 18 Feb 2025 10:43:55 GMT

I have recently got a new handset and when signing into the app on my new phone my mobile account is not linked. I have tried to link it and it says it is linked however I cannot see my sims and therefore roll data etc. Please advise? Thanks

Re: My sky app linking mobile account

caesarome — Tue, 18 Feb 2025 13:18:13 GMT

@Alireeves

Are you using the correct login details ?

Re: My sky app linking mobile account

Alireeves — Tue, 18 Feb 2025 13:28:58 GMT

Yes because it says its already linked rather than the information is incorrect.

Re: My sky app linking mobile account

caesarome — Tue, 18 Feb 2025 13:52:15 GMT

@Alireeves

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My sky app linking mobile account

Addie15 — Tue, 18 Feb 2025 14:13:02 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Alireeves.

Re: My sky app linking mobile account

Paulene1 — Fri, 28 Feb 2025 11:29:03 GMT

Can you advise how you managed to do this please as I'm having same issue

Re: My sky app linking mobile account

caesarome — Fri, 28 Feb 2025 13:21:56 GMT

@Paulene1

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My sky app linking mobile account

Mr+Flibbles+86 — Fri, 28 Feb 2025 13:24:08 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: My sky app linking mobile account

TinaMS — Sun, 04 May 2025 00:07:59 GMT

I'm having the same issue, got a new handset and now my mobile tab isn't linked with my account. it shows my sky tv and my BB but not my mobile. I am logged in, correct details and when i try to link, it says its done it but then the tab is still the same, showing deals to get a phone, instead of showing me my bills, my roll data and my sims etc. Ive tried to use the AI help but that is useless, cant find an email address or a phone number to call. I'm also a 12 year VIP, never had an issue till this and the help is beyond a joke. so if a sky member (an actual human) sees this, then please either get in touch or just simply add a human chat to the app instead of that S*** AI.

Re: My sky app linking mobile account

caesarome — Sun, 04 May 2025 08:36:26 GMT

@TinaMS

Would you like Sky's messaging team to contact you via a private message on here about this ?

Re: My sky app linking mobile account

TinaMS — Sun, 04 May 2025 22:47:04 GMT

either would be good, but im not going to be available now until tomorrow so as long as they can wait. still seems a bit silly others having this same issue and it having to come down to discussion boards and threads to get it sorted. but i apprechiate the help

Re: My sky app linking mobile account

caesarome — Mon, 05 May 2025 08:37:05 GMT

@TinaMS

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My sky app linking mobile account

Tom-W19 — Mon, 05 May 2025 09:04:34 GMT

Thanks for escalating. We've sent an invite to @TinaMS.

Re: My sky app linking mobile account

MattP1 — Fri, 26 Sep 2025 21:49:29 GMT

How was this solved? Im having the same issue. Thanks