topic Re: Vip tewards in Mobile Apps & Websites

Vip tewards

Meg1 — Thu, 10 Apr 2025 19:56:28 GMT

Can not access my VIP rewards.
i have tried reinstalling the app but i still cant access them. Any ideas as to what to do next?

Re: Vip tewards

caesarome — Thu, 10 Apr 2025 20:43:30 GMT

@Meg1

What is happening when you try to access Sky VIP and has it been working previously for you ?

Re: Vip tewards

Meg1 — Thu, 10 Apr 2025 21:47:21 GMT

It keeps asking me to join VIP, which I have been a member since it started.
when I click claim rewards it goes back to the join VIP screen.

Re: Vip tewards

caesarome — Fri, 11 Apr 2025 04:43:30 GMT

@Meg1

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Vip tewards

Addie15 — Fri, 11 Apr 2025 10:40:29 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Meg1.