topic Re: My Sky App not logging in in Mobile Apps & Websites

My Sky App not logging in

ArtificialAir — Thu, 10 Apr 2025 15:14:58 GMT

Hi, I'm hoping someone can help me as I used my sky ever since getting sky and had some trouble logging in originally but got it sorted by constantly restarting app but I changed my email today and it obviously logged me out tried logging back in with the right info instead of loading the app interface up it just keeps taking me to webpage to tell me to download my sky why I'm logging in on the app? Very strange hoping this can be fixed as have uninstalled reinstalled, restarted my phone, cleared Cache etc no luck.

Re: Can’t log into SKY VIP

Bob64 — Thu, 10 Apr 2025 15:16:30 GMT

I was told to sign out of the MySky app by the sky call centre "to give it a full refresh" and now I can sign in. I get a Continue message and go through user id and password, then it seems to open the website ask me to install the MySky app which I already have.

Re: Can’t log into SKY VIP

caesarome — Thu, 10 Apr 2025 15:40:51 GMT

@Bob64 @ArtificialAir

I have put your posts together as you appear to have the same issue so have you tried deleting the app, rebooting your devices before trying again ?

Re: Can’t log into SKY VIP

ArtificialAir — Thu, 10 Apr 2025 15:24:36 GMT

Yes tried all that still getting the same issue!

Re: My Sky App not logging in

Bob64 — Thu, 10 Apr 2025 15:49:40 GMT

Me too - I also did uninstalled and reinstalled. It goes from Continue to Logon to Password to what appears to be a web page suggesting to install the app. There is no way forward, only back, and so you end up back at Continue and have to log on again.

Re: My Sky App not logging in

caesarome — Thu, 10 Apr 2025 16:00:12 GMT

It might be worth reporting this login issue to the apps team at Sky via this email address - apps@sky.uk

Re: My Sky App not logging in

Bob64 — Thu, 10 Apr 2025 16:17:48 GMT

Oddly, after writing this all into an email, i went to take screenshots of each step and now it is working.

Re: My Sky App not logging in

caesarome — Thu, 10 Apr 2025 16:22:21 GMT

Is it working for you now @ArtificialAir ?

Re: My Sky App not logging in

ArtificialAir — Thu, 10 Apr 2025 16:37:42 GMT

How weird so is mine? Very strange.

Re: My Sky App not logging in

ArtificialAir — Thu, 10 Apr 2025 17:32:32 GMT

Yes it is, very strange deffo needs to be investigated.