topic Re: My Sky app. Account not authorised. in Mobile Apps & Websites

My Sky app. Account not authorised.

Jono_G — Sun, 12 Jan 2025 18:24:23 GMT

For some reason I have recently been logged out of the my sky app and can not regain access as the app says my account isn't authorised to use it? I'm a 10 year customer and have never had a problem with the app until this weekend.

Re: My Sky app. Account not authorised.

caesarome — Sun, 12 Jan 2025 19:22:11 GMT

@Jono_G

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: My Sky app. Account not authorised.

Lisa-P1987 — Mon, 13 Jan 2025 11:10:45 GMT

Thanks for escalating this. We’ve sent Jono_G an invite to chat.

Re: My Sky app. Account not authorised.

Theob111 — Wed, 12 Feb 2025 23:05:32 GMT

Also having the same problem can access online but not on the app

Re: My Sky app. Account not authorised.

JMM4 — Thu, 03 Apr 2025 06:50:09 GMT

Hi. I have had this same issue since last year. I raised a complaint in the end and yesterday someone called me and sorted it. I had to sign out of Sky completely and delete the MySky app.

He then removed my Sky ID completely. I then went to Sky.com/linkmyaccount and signed up again. He monitored it all from his end. Once I had resigned the terms and conditions I could access the app again.

It's been a long and stressful process involving too many calls to count to different people at Sky each time but because my complaint was active for over 8 weeks I got transferred to the complaints team who finally sorted it.

I had suggested they change my Sky ID before but those in the call centre don't have access to do it. Insist on being transferred to someone who can delete the Sky ID if you can.

Re: My Sky app. Account not authorised.

Robbo261 — Tue, 26 Aug 2025 17:31:09 GMT

I have the same problem

go to log in on the my sky app and it says I am not authorised to have this account

not using vpn

any ideas?

Re: My Sky app. Account not authorised.

caesarome — Tue, 26 Aug 2025 18:30:42 GMT

@Robbo261

Can you view your bill here:

https://www.sky.com/bill/tv-broadband-talk

Re: My Sky app. Account not authorised.

Robbo261 — Wed, 27 Aug 2025 07:43:28 GMT

It is to just access my sky account rather than just view my bill