topic Re: My sky app not taking my postcode in Mobile Apps & Websites

My sky app not taking my postcode

Lisa319 — Wed, 05 Mar 2025 12:36:44 GMT

My sky app will not accept my post code

Re: My sky app not taking my postcode

caesarome — Wed, 05 Mar 2025 13:09:26 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My sky app not taking my postcode

Lisa-P1987 — Wed, 05 Mar 2025 13:14:03 GMT

Thanks for escalating this. We’ve sent Lisa319 an invite to chat.

Re: My sky app not taking my postcode

Jayne49 — Tue, 01 Apr 2025 09:19:05 GMT

Musky will not accept my postcode

Re: My sky app not taking my postcode

Jayne49 — Fri, 04 Apr 2025 08:53:43 GMT

My sky will not take my Post code

Re: My sky app not taking my postcode

Emjeffos — Wed, 10 Dec 2025 04:59:25 GMT

My sky app is not accepting my postcode

Re: My sky app not taking my postcode

caesarome — Wed, 10 Dec 2025 05:36:57 GMT

@Emjeffos

You will need to call Sky or use social media to contact them about this.

Re: My sky app not taking my postcode

wraysburycc — Tue, 10 Mar 2026 11:07:43 GMT

Hi I have the same isse with MYSKY - asks for postcode to find account then just says ERROR even though its the right postcode...