topic Re: Non staff giving out advice here in Mobile Apps & Websites

Non staff giving out advice here

Anonymous — Mon, 31 Mar 2025 14:52:46 GMT

This is infuriating. Like, Sky's customer service is so bad they have non-sky employee users wasting people's time on these forums under the guise of being a 'superuser'.

It's like Sky have gone out their way to make getting help or info from them even harder.

Re: Non staff giving out advice here

MarkGoldsmith — Mon, 31 Mar 2025 15:01:20 GMT

@Anonymous You likely haven't read this page which tells you what the Sky Community is ( and more importantly what SuperUsers are): https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members .

Superusers are simply other Sky customers ( who are well verse in sky products and processes) giving helpful information and advice. Typically this advise is backed up by links from Skys own help documentation ( which can be quite hard to traverse and find the info you want).

Re: Non staff giving out advice here

Anonymous — Mon, 31 Mar 2025 15:42:32 GMT

The very purpose of this place is for customers to help other customers. If you don't want that support it's entirely optional.

Re: Non staff giving out advice here

Rich1503 — Tue, 01 Apr 2025 11:00:02 GMT

Maybe like me they would like a response from Sky

Re: Non staff giving out advice here

Daniel0210 — Tue, 01 Apr 2025 12:07:40 GMT

@Rich1503
But this is a customer helps customer forum and the vast majority of replies are from customers. That's the whole point. In a large number of cases help from fellow customers prevents the question setter needing to call Sky.

Re: Non staff giving out advice here

Annie+UK — Tue, 01 Apr 2025 16:17:34 GMT

@Rich1503 wrote:

Maybe like me they would like a response from Sky

Long wait then 😞 If you must have a response from Sky then phoning them is the way to go

This forum is primarily customer-to-customer help