topic Re: My Sky in Mobile Apps & Websites

My Sky

Mogdog20 — Mon, 24 Mar 2025 19:06:51 GMT

I want to sign out of My Sky on an exes account as they're rolling data from my Piggybank. I have already changed the password on sky.com for Sky services.

Re: My Sky

SKY1992bf — Mon, 24 Mar 2025 19:15:47 GMT

@Mogdog20 Who's the account holder you or the ex

Re: My Sky

caesarome — Mon, 24 Mar 2025 19:32:56 GMT

@Mogdog20 wrote:

I want to sign out of My Sky on an exes account

You can sign out easily enough but if this ex has access to the same account then they will still have access to it.

Re: My Sky

SKY1992bf — Mon, 24 Mar 2025 19:46:01 GMT

@caesarome I guess one possible workaround would be to cancel the sim if op is the account holder and the sim is out of contract?

Re: My Sky

caesarome — Mon, 24 Mar 2025 19:59:00 GMT

@SKY1992bf

That would be one way but we do need @Mogdog20 to answer your question about who is the account holder.

Re: My Sky

Mogdog20 — Tue, 25 Mar 2025 02:17:50 GMT

I am the account holder. I'd hoped by changing ythe Sky ID password I would have stopped them accessing the app, but it hasn't Thanks

Re: My Sky

Mogdog20 — Tue, 25 Mar 2025 02:19:50 GMT

How do I sign them out? They have the app on their device. I don't have the device that I want to sign out of.

Re: My Sky

Mogdog20 — Tue, 25 Mar 2025 03:06:53 GMT

How do I sign them out on the device that they are using. I don't have access to the device. I have changed the Sky ID password

Re: My Sky

caesarome — Tue, 25 Mar 2025 05:41:24 GMT

@Mogdog20

Give this a try:

First change your password:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using the Sky apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off!

Re: My Sky

Mogdog20 — Sun, 06 Apr 2025 09:43:19 GMT

Thank you, so much. I couldn't find this anywhere. I am sure that this will work!